To return a Pugs Are Us product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at email@example.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return, why you want to return it and provide a photo of the issue that has caused you to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Any item that is defective or does not match the description of the item ordered. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase.
We do not accept returns for incorrectly ordered sizing. We provide sizing charts to ensure that you have the correct information available to order the right size. Please ensure that you use this information to be able to order the correct size.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact firstname.lastname@example.org to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
We will provide the return address with the RMA.